ha88 Privacy Policy

1. Introduction

ha88 ("the Platform," "we," "us," "our") operates an online gaming platform accessible to players in the Philippines at ha88.biz. In the course of providing our services, ha88 collects and processes personal information relating to registered users and platform visitors ("you," "your," "the User").

This Privacy Policy describes our practices in relation to personal data, including what we collect, why we collect it, how we use and store it, who we may share it with, and what rights you have. This Policy should be read alongside our Terms & Conditions.

By registering an account on ha88 or accessing the platform in any form, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree with this Policy, you must not use the ha88 platform.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register an account, complete KYC verification, or contact our support team, ha88 collects information you provide directly, including:

• Identity information: Full legal name, date of birth, nationality, government-issued identification number (e.g. Philippine national ID, passport, driver's licence);
• Contact information: Mobile number (Philippine), email address, residential address;
• Financial information: GCash account details, PayMaya account details, bank account numbers (BPI, BDO, Metrobank, UnionBank) used for deposits and withdrawals;
• Identity verification documents: Copies of government-issued photo ID, proof of address documents, selfie photographs submitted during KYC;
• Support communications: Records of live chat conversations, support emails and any information shared in the course of resolving a support request.

2.2 Information Collected Automatically

When you access the ha88 platform, certain technical information is collected automatically, including:

• Device and browser information: Device type, operating system, browser type and version, screen resolution;
• Network information: IP address, mobile network operator (Globe, Smart, PLDT, Converge), general geographic location derived from IP address;
• Usage data: Pages visited, games played, bets placed, session duration, login timestamps, navigation patterns within the platform;
• Transaction data: Records of all deposits, withdrawals, bonus claims, game activity and account balance history.

2.3 Information from Third Parties

ha88 may receive information about you from third parties, including KYC verification service providers, payment processors, and fraud prevention services used to verify the accuracy of information you have provided.

3. How We Use Your Personal Data

ha88 uses your personal data for the following purposes:

• Account operation: To create and maintain your ha88 account, authenticate your identity at login, process your transactions and provide access to all platform features;
• Payment processing: To process deposits via GCash, PayMaya and bank transfers, and to execute withdrawal requests to your verified payment method;
• Identity verification (KYC): To verify your identity and age (21+ requirement) in compliance with applicable regulatory requirements;
• Regulatory compliance: To meet obligations under anti-money-laundering (AML) laws, counter-terrorism financing requirements and the conditions of the PAGCOR-regulated market framework within which ha88 operates;
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, to enforce self-exclusion requests, and to administer deposit limits and cooling-off periods;
• Fraud prevention and security: To detect and prevent fraudulent activity, account sharing, bonus abuse and other conduct prohibited under our Terms & Conditions;
• Platform improvement: To analyse usage patterns and platform performance in order to improve the ha88 product for Filipino players;
• Marketing communications: Where you have consented, to send you promotional offers, bonus notifications and gaming news relevant to your interests. You may withdraw marketing consent at any time.

4. Legal Basis for Processing

ha88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and ha88 — i.e., to operate your gaming account, process payments and provide the services you have registered for;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML/KYC obligations and age verification requirements;
• Legitimate interests: Processing carried out in ha88's legitimate interests, including fraud prevention, platform security and improvement of services, where such interests are not overridden by your privacy rights;
• Consent: Processing based on your consent, including the sending of marketing communications. Consent may be withdrawn at any time.

5. Data Sharing and Disclosure

ha88 may share your personal data with the following categories of recipients:

• Payment processors: GCash, PayMaya, and Philippine banks (BPI, BDO, Metrobank, UnionBank) to process your deposits and withdrawals;
• KYC and identity verification providers: Third-party services used to verify identity documents and age as required by our operating framework;
• Game providers: Where game providers (such as JILI, PG Soft, Pragmatic Play, HRG Live) require player session data to operate their games within the ha88 platform. Such sharing is governed by data processing agreements;
• Fraud prevention and security services: Third-party services used to detect suspicious activity, protect accounts and prevent financial crime;
• Regulatory authorities: Where required by law or regulatory demand, ha88 will disclose personal data to PAGCOR, law enforcement agencies or other competent authorities in the Philippines;
• Business transfers: In the event of a sale, merger or acquisition of ha88, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party service providers are contractually required to process your personal data only for the purposes specified, to maintain appropriate security standards, and not to use your data for their own marketing or commercial purposes.

6. Cookies and Tracking Technologies

ha88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit ha88.biz. The following categories of cookies are used:

• Essential cookies: Required for the platform to function — including login session management, security tokens and load balancing. These cannot be disabled without disrupting platform functionality;
• Analytics cookies: Used to understand how players interact with the platform — which games are most played, how long sessions last, and where users encounter errors. This data is aggregated and anonymised;
• Preference cookies: Store your language preference (Tagalog or English), display settings and other customisations to improve your experience on return visits.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality, including the ability to remain logged in to your ha88 account.

7. Data Retention

ha88 retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specific retention periods include:

• Account data: Retained for the duration of your active ha88 account, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Transaction records: All financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for the duration of your account and for a minimum of five (5) years after account closure;
• Support communications: Retained for a minimum of two (2) years from the date of the communication;
• Marketing consent records: Retained until consent is withdrawn, plus sufficient time to demonstrate compliance.

Following the applicable retention period, personal data is securely deleted or anonymised in accordance with ha88's data disposal procedures.

8. Data Security

ha88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. Security measures include:

• 256-bit SSL encryption on all connections between your device and the ha88 platform;
• Encrypted storage of sensitive personal data and financial information in ha88's databases;
• Access controls limiting access to personal data to ha88 staff who require it for their specific job function;
• Two-factor authentication (2FA) available to all account holders to protect against unauthorised account access;
• Automated fraud monitoring to detect and respond to suspicious account activity in real time.

Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that poses a risk to your rights, ha88 will notify affected Users and the relevant authorities as required by applicable law.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ha88:

• Right of access: You may request a copy of the personal data ha88 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where ha88 no longer has a lawful basis for retaining it — subject to legal record-keeping obligations that may require certain data to be retained;
• Right to restrict processing: You may request that ha88 limit its processing of your personal data in certain circumstances;
• Right to data portability: You may request that ha88 provide your personal data in a structured, machine-readable format for transfer to another service;
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact ha88's support team via live chat or at [email protected]. ha88 will respond to all data rights requests within a reasonable timeframe, and in any event within 30 days of receipt. Identity verification may be required before a request can be fulfilled.

10. Children's Privacy and Age Restriction

If you have reason to believe a person under 21 has registered on ha88, please notify our support team immediately at [email protected] so the account can be investigated and closed.

11. Third-Party Links and Services

The ha88 platform may contain references to or integrations with third-party services, including game providers and payment processors. ha88 is not responsible for the privacy practices of these third parties. Once you interact with a third-party service — for example, by completing a GCash transaction or opening a game provided by JILI or PG Soft — your data becomes subject to that third party's privacy policy in addition to this one.

ha88 does not control and is not responsible for the content or privacy practices of any third-party services accessible through the ha88 platform.

12. Changes to This Privacy Policy

ha88 reserves the right to update this Privacy Policy at any time. Any amendments will be published at ha88.biz/privacy-policy with a revised "Last Updated" date. Where changes are material, ha88 will notify active Users via platform notification or email. Continued use of the ha88 platform following publication of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to remain informed about how ha88 handles your personal data.

13. Contact and Data Privacy Enquiries

For any questions about this Privacy Policy, to exercise your data rights, or to raise a data privacy concern, please contact ha88 through the following channels:

• Live Chat: Available 24/7 via the ha88 platform — average response time 3–5 minutes
• Support Email: [email protected]
• Languages: Tagalog and English

ha88 treats all data privacy enquiries with urgency. Written requests will be acknowledged within 3 business days and substantively responded to within 30 days.